Blackboard Learn’s iCalendar feed has a refresh time of 4 hours. The support for refresh times varies across third party calendars. Google refreshes every few hours while Outlook respects the refresh time set by Blackboard, i.e., 4 hours. So if you set up a calendar on your iPhone and it doesn’t update immediately, DON’T PANIC. It may take as long as 4 hours for the calendar to update. Continue reading

Starting in Term 1 2012-2013, students and faculty can group the courses that appear in the My Courses box by term. To turn this feature on, click the MANAGE MY COURSES button (the gear-icon on the right side of the MY COURSES box heading).

This opens the PERSONALIZE: MY COURSES page. At the top of… Continue reading

If you’re on a Mac and you use Safari or Firefox for your Knowledge coursework, you may be having a problem accessing some PDF files. If bold heading text is also a link to a PDF, you may find your browser prompts you to load a missing plug-in. This is an error which we have reported to Blackboard’s technical support. To access these files, you may try… Continue reading

One of the key features of Blackboard is the ability to submit assignments directly through your course site.  Follow the steps below to submit an assignment:

1. After entering your course site, select the area of the navigation bar that contains the assignment.  In this example, we’ve added an assignments button but assignments may be located in other areas of the course.  

Blackboard 9 now offers the ability to expand your course screen to help make it easier to view content. If the screen is not returned to its usual position, however, it is easy to lose track of where the course navigation resides. Continue reading

Wimba is fairly easy to use, but all the options and buttons can be a little intimidating. If you’d like to look at a guide, please check out this PDF guide provided by Wimba. This comprehensive, printer friendly manual will walk you through all aspects of Wimba. Continue reading

When course sites are created, they are unavailable to students by default. When a professor is ready for students to access a course site, they must make it available.

If you are a student and your course site is unavailable, contact your professor to find out when the site will be turned on.

If you are faculty and you aren’t sure how to make a course site available … Continue reading

You should log in using your TitanConnect user name and password. If you have forgotten your TitanConnect password, visit the TitanConnect home page and click the Forget Password? link at the bottom of the Secure Access Login box:

If you need more help with your account … Continue reading

Users can no longer change their email address on Knowledge. Your email address on Knowledge should be your @udmercy.edu email address. If for some reason this is not your Knowledge email address, send ids@udmercy.edu an email from your UDM email account indicating this and your account will be updated.

If you’d rather not use TitanConnect to read and manage your email, you might consider using the forwarding feature built into the UDM email system or set up a desktop email client like Thunderbird. You’ll find instructions for setting up both these options after the jump …. Continue reading